Shop help
Let’s put it right.
Returns & order problems. Direct purchases are supported by rafikiAOS.
Damaged, defective, misprinted or incorrect items
For a direct rafikiAOS purchase, contact [email protected] promptly with your order number, a description and clear photos of the item and packaging. We will review the issue and the appropriate replacement or refund options. Please contact us before returning anything so we can provide the correct instructions.
Size, color and changes of mind
Made-to-order products are produced for your order. Check the product’s size information, selected color and artwork placement before paying. Requests related to fit, preference or a change of mind are reviewed individually; a free replacement or exchange is not automatic. Contact us before placing a replacement order or sending an item back.
Supplier coverage and your purchase
Printful’s supplier policy covers eligible production defects and does not ordinarily cover a buyer’s chosen size, color or change of mind. That is the supplier’s coverage for us; it does not replace your purchase support through rafikiAOS or any rights that apply to your order. Read Printful’s supplier policy.
Changes and cancellation
Contact us as soon as you notice a mistake. We will check the order’s actual status; a change or cancellation may no longer be possible once production has started. We do not promise that a submitted order can always be stopped.
Purchases through other shops
For Amazon or DistroKid Direct purchases, use the support and return process attached to that provider’s order.